Access the new Patient Portal
To access your new portal, you will need to register using the same email as the old patient portal if you have not registered already. See below for the instructions on registering. You also still have access to your old patient portal.
I am a patient with an existing patient portal:
- Go to the Patient Portal registration link found in your email or navigate to https://33652-1.portal.athenahealth.com.
- Click “Create an Account.” (You must follow these steps to link your existing patient record to the new portal.)
- Complete the registration steps:
- Select “Patient” and click “Continue.”
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Enter your date of birth, and the exact email address and phone number associated with your current patient portal.
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Check your email for the subject line “Next steps: Patient Portal registration with Privia Health” and click the “Create My Account” button.
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Verify your identity by entering the code sent to your phone number via text or call.
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You will then see an alert: “You already have an account using this email address. Please log in to continue.” This is expected.
- Enter the password associated with your existing patient portal account.
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You may be asked to authenticate your identity one final time via a texted code.
- After final authentication, you should be successfully logged into your new patient portal.
I am a patient without an existing patient portal:
- Please contact your practice’s office and they can help get you registered for a patient portal account.
I am a caregiver/family member and need access to a child/family member’s patient portal.
- Note: If you are also a patient, register for your own portal first before following the steps below.
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Go to https://33652-1.portal.athenahealth.com/ click "Create an Account," and select "Caregiver or Family Member.
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Enter your demographic information (name, DOB, email, and phone) and check your email for a registration message from Privia Health to "Create My Account."
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An email will be sent for next steps.
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The email will prompt the caregiver to create a portal account.
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Provide the patient’s details, including DOB, legal name, and phone number, then enter the verification code sent to the patient's phone.
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The patient’s phone number will receive the verification codes. This phone number is on the patient’s Quickview in athena.
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Contacts can set a new password for the portal account.
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Two factor authentication can be set up by the contact.
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Enter a phone number and then verification code.
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Next you’ll see the patient that your portal is being linked to as a contact.
- They’ll be redirected to the portal homescreen.
- Once logged in, use the dropdown menu in the top right corner to switch to your child or family member’s name under "Switch To View."
- Repeat this process for each additional child or family member requiring portal access.