Let the Doctor Come to You

The Virtual Clinic offers 24/7 on-demand access to top quality doctors from the comfort of your home or office.

On-Demand

Board-certified doctors are available 24/7 to treat a variety of conditions for individuals age 2 years or older.

Conditions We SupportConditions We Support

Affordable

Many insurance plans cover the cost of a Virtual Clinic visit with the same copay as an in-person doctor’s visit. If not, fees are $75.

See If You Are CoveredSee If You Are Covered

Convenient

See a doctor on a secure video conference from your mobile device, tablet, or computer with a camera and microphone.

Download the AppDownload the App

Prepare for Your Virtual Clinic Appointment

Make sure you are ready for your virtual clinic appointment by downloading the myPrivia app or Google Chrome.

Download on the App Store Get it on Google Play Get it on Google Chrome

Questions & Answers

Can I use my insurance plan?

Yes, we currently accept the following insurance carriers by service area:

Virginia: Aetna, Anthem, CareFirst (BlueCard PPO Plans only*), Cigna, Humana Medicare Advantage, Multiplan/PHCS, Out-of-State BCBS (BlueCard PPO plans), Piedmont, Tricare (Humana Military), VHN, United Healthcare, UnitedHealthcare Medicare Advantage of Virginia

Georgia: BCBS, Humana, Multiplan/PHCS, NovaNet

Florida: Health First Health Plan

If your insurance does not cover the service, you can still see a doctor for a $75 flat fee if paid at the time of service.

*BlueCard PPO plans show a SUITCASE logo with the letters PPO inside of the suitcase printed on the member ID card. Services may be processed as out-of-network by CareFirst and/or BlueCard plans that do not have the PPO logo printed on the insurance card.

What conditions can you treat?

myPrivia Virtual Clinic is convenient for treating many non-urgent illnesses and conditions in adults and children over age 2.

Common illnesses include:

  • Abdominal pain (minor)
  • Constipation
  • Headache (mild)
  • Runny nose (rhinorrhea)
  • Acne
  • Cold, cough, & flu
  • Heartburn
  • Sinus pain
  • Allergies (seasonal)
  • Cuts & bruises (minor)
  • Mood disorder screening
  • Sleep concerns
  • Asthma
  • Diarrhea
  • Motion sickness
  • Sore throat
  • Back pain (minor)
  • Earache
  • Mouth sores
  • Sprains or strains
  • Birth control
  • Fever
  • Nausea/vomiting
  • Stress management
  • Bites & stings
  • Gout
  • Pink eye
  • Tooth pain
  • Cold sores
  • Head injury (minor)
  • Rash & hives
  • Urinary tract infection (UTI)
  •  

    What conditions can you not treat?

    More serious conditions that require an in-person visit to the doctor cannot be treated through Virtual Clinic. Such conditions including the following:

  • Blistering burns
  • Severe abdominal pain
  • Broken bones
  • Severe bleeding
  • Chest pain
  • Sudden numbness on face, arm, leg
  • Coughing or vomiting blood
  • Sudden, severe headache
  • Difficulty breathing
  • Sudden weakness, dizziness, loss of balance
  • Open wound, puncture wounds
  • Poisoning/drug overdose
  • If you are experiencing chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms such as weakness on one side or slurred speech, thoughts of suicide or homicide, please call 911 or go to the nearest emergency care location.

    What payment methods do you accept?

    We accept all credit, debit, FSA and HSA cards.

    How do I access myPrivia Virtual Clinic with a mobile device?

    If you are using a mobile phone or tablet to access myPrivia Virtual Clinic, you need to download the myPrivia mobile app from the App Store or Google Play.

    For the best video and audio experience, we recommend that you use a strong internet connection.

    How do I access myPrivia Virtual Clinic with a computer?

    You need a desktop or laptop computer with a working web camera, microphone, speakers, and high-speed internet connection to access myPrivia Virtual Clinic with a computer. Begin Your Visit

    Google Chrome is our recommended browser for connecting to myPrivia Virtual Clinic.

    What if I experience technical issues?

    If you cannot hear or see the provider or if the provider cannot hear or see you, please make sure your audio is not muted and that your camera is turned on.

    If you get disconnected from the video visit or accidentally closed out the tab, please refer back to the email to rejoin the visit.

    For more information on troubleshooting with virtual clinic, please call (888) 774-8428 during normal business hours (8:00 am to 6:00 pm EST).

    Get Care Now with Virtual Clinic


    BEGIN YOUR VISITSTART YOUR VISIT

    Download the myPrivia App

    Your can launch Virtual Clinic through the myPrivia app or Google Chrome. opens in a new window

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