myPrivia Virtual Clinic is convenient for treating many non-urgent illnesses and conditions in individuals age 2+.
Common illnesses include:
- Abdominal pain (minor)
- Headache (mild)
- Allergies (seasonal)
- Mood disorder screening
- Motion sickness
- Back pain (minor)
- Mouth sores
- Birth control
- Bites & stings
- Pink eye
- Cold sores
- Rash & hives
- Runny nose (rhinorrhea)
- Cold, cough, & flu
- Sinus pain
- Cuts & bruises (minor)
- Sleep concerns
- Sore throat
- Sprains or strains
- Stress management
- Tooth pain
- Head injury (minor)
- Urinary tract infection (UTI)
What conditions can you not treat?
More serious conditions that require an in-person visit to the doctor cannot be treated through Virtual Clinic. Such conditions including the following:
- Blistering burns
- Broken bones
- Chest pain
- Coughing or vomiting blood
- Difficulty breathing
- Open wound, puncture wounds
- Severe abdominal pain
- Severe bleeding
- Sudden numbness on face, arm, leg
- Sudden, severe headache
- Sudden weakness, dizziness, loss of balance
- Poisoning/drug overdose
If you are experiencing chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms such as weakness on one side or slurred speech, thoughts of suicide or homicide, please call 911 or go to the nearest emergency care location.
We accept health plans from most major insurance carriers, many of which can be found listed here. If your insurance does not cover the service, you can still have a Virtual Clinic visit for a $75 flat fee if paid at the time of service.
What payment methods do you accept?
We accept all credit, debit, FSA, and HSA cards.
How do I access myPrivia Virtual Clinic with a mobile device?
If you are using a mobile phone or tablet to access myPrivia Virtual Clinic, you need to download the myPrivia mobile app from the App Store or Google Play.
For the best video and audio experience, we recommend that you use a strong internet connection.
How do I access myPrivia Virtual Clinic with a computer?
You need a desktop or laptop computer with a working web camera, microphone, speakers, and high-speed internet connection to access myPrivia Virtual Clinic with a computer.
Google Chrome is our recommended browser for connecting to myPrivia Virtual Clinic.
What if I experience technical issues?
If you cannot hear or see the provider or if the provider cannot hear or see you, please make sure your audio is not muted and that your camera is turned on.
If you get disconnected from the video visit or accidentally close out the tab, please refer back to the email to rejoin the visit.
For more information on troubleshooting with Virtual Clinic, please call 888.774.8428 during normal business hours (8:00 a.m. to 6:00 p.m. ET).