MYPRIVIA Virtual Clinic

See a provider 24/7 from your home or office

Day or night, the Virtual Clinic is here for you when your usual provider is unavailable. You can make an appointment with a high-quality provider for a variety of immediate care needs.

*Available to patients in Virginia, Georgia, and Florida as self-pay or covered by most commercial insurance.

myPrivia Virtual Clinic

  • On-demand high-quality doctors: Board-certified physicians available to treat a variety of conditions for individuals ages 2 years and older any time of day at your convenience.
  • At your fingertips: Visits conducted on a secure video conference with your mobile device, tablet, or computer with a camera or microphone for a number of non-emergency illnesses or injuries. Download the myPrivia app or use Google Chrome to get started.
  • Affordable option: Many insurance plans cover the cost of a Virtual Clinic visit with the same copay as an in-person doctor’s visit. If not, fees are $75.
  • Coordinated care: myPrivia Virtual Clinic is part of the Privia network, a group of high-quality physicians in your area for your primary and specialty care needs. If you are an existing Privia patient, your myPrivia Virtual Clinic physician will have access to your medical history and be able to coordinate follow-up care with your usual provider.
Download myPrivia App - Telehealth Provider
1. Download the App
myPrivia App Features
2. Tap Start a Virtual Visit
myPrivia Virtual Health - Virtual Visit App
3. Receive Care

When To Use Virtual Clinic

Even if you’re not a Privia patient, the Virtual Clinic is here for you when your provider is unavailable. You can make an appointment with a high-quality provider for a variety of urgent care needs, including these common illnesses:

•  Allergies (Seasonal) •  Asthma
•  Bites & Stings •  Cold, Cough, & Flu
•  Fever •  Minor Injuries or Illness
•  Rash & Hives •  Sore Throat
•  Sprains or Strains •  Urinary Tract Infection (UTI)

myPrivia Virtual Clinic is not intended to replace a visit to your primary care provider or medical specialist for ongoing care needs. The Virtual Clinic cannot provide specialist referrals or order blood tests. Let us help you find a doctor if you need either of those.

*myPrivia Virtual Clinic is not appropriate for emergency or life-threatening medical issues or visits that require blood testing (e.g., blood samples, examining eyes, ears, nose, or heartbeat, etc.). For an expanded list of conditions that can and cannot be treated, please refer to our FAQs.

24/7 Online Doctor Visit

Insurance, Payment Options, & Service Areas

Many insurance plans cover the cost of a virtual visit. If your insurance is accepted, you are responsible for the same co-pay as for other top tier office visits. If your insurance does not cover the service, you can still see a doctor for a $75 flat fee if paid at time of visit.

Accepted Insurance Carriers by Service Area:

  • Virginia: Aetna, Anthem, CareFirst (BlueCard Plans*), Cigna, Multiplan/PHCS, Out-of-State BCBS (BlueCard Plans*), Piedmont, Tricare (Humana Military), United Healthcare, VHN, UnitedHealthcare Medicare Advantage of Virginia
  • Georgia: BCBS, Humana, Multiplan/PHCS, NovaNet
  • Florida: HealthFirst Health Plan

We are unable to provide care for patients outside of these service areas at this time. We hope to soon provide coverage to patients in Maryland, the District of Columbia, and Texas, as well as participate with additional commercial insurers.

myPrivia Virtual Clinic is staffed by board-certified Emergency Medicine and Family Medicine physicians. With some insurance companies, a visit with an Emergency Medicine physician may be considered a specialist office visit and subject to a different co-pay than a primary care office visit as well as a referral requirement if you are covered by an HMO.

If you do not see your insurance carrier listed above or are unsure about your coverage, please contact your insurance carrier to learn what telehealth benefits may be available to you. We do not currently accept Medicare, Medicare Advantage, Medicaid, or Managed Medicaid coverage.

*BlueCard is a national program that enables members of one Blue Cross and Blue Shield (BCBS) Plan to obtain health care services while traveling or living in another BCBS Plan’s service area. BlueCard plans show a SUITCASE logo on the member ID card.

“I was very impressed at how easy it was to complete the visit and pleasantly surprised that the doctor reviewed my symptoms and treatment in detail. He offered logical options for treatment that did not solely focus on antibiotics or overly medicating. Just what I needed for my ailments.”

- Privia Patient
FREQUENTLY ASKED QUESTIONS

Questions & Answers

Can I use my insurance plan?

Yes, we currently accept the following insurance carriers by service area:

Virginia: Aetna, Anthem, CareFirst (BlueCard Plans*), Cigna, Multiplan/PHCS, Out-of-State BCBS (BlueCard Plans*), Piedmont, Tricare (Humana Military), United Healthcare, VHN, UnitedHealthcare Medicare Advantage of Virginia

Georgia: BCBS, Humana, Multiplan/PHCS, NovaNet

Florida: HealthFirst Health Plan

If your insurance does not cover the service, you can still see a doctor for a $75 flat fee if paid at time of service.

What conditions can we treat?

myPrivia Virtual Clinic is convenient for treating many non-urgent illnesses and conditions in adults and children over age 2.

Common illnesses include:

  • Abdominal pain (minor)
  • Constipation
  • Headache (mild)
  • Runny nose (rhinorrhea)
  • Acne
  • Cold, cough, & flu
  • Heartburn
  • Sinus pain
  • Allergies (seasonal)
  • Cuts & bruises (minor)
  • Mood disorder screening
  • Sleep concerns
  • Asthma
  • Diarrhea
  • Motion sickness
  • Sore throat
  • Back pain (minor)
  • Earache
  • Mouth sores
  • Sprains or strains
  • Birth control
  • Fever
  • Nausea/vomiting
  • Stress management
  • Bites & stings
  • Gout
  • Pink eye
  • Tooth pain
  • Cold sores
  • Head injury (minor)
  • Rash & hives
  • Urinary tract infection (UTI)
  • What conditions can we not treat?

    More serious conditions that require an in-person visit to the doctor cannot be treated through Virtual Clinic. Such conditions including the following:

  • Blistering burns
  • Severe abdominal pain
  • Broken bones
  • Severe bleeding
  • Chest pain
  • Sudden numbness on face, arm, leg
  • Coughing or vomiting blood
  • Sudden, severe headache
  • Difficulty breathing
  • Sudden weakness, dizziness, loss of balance
  • Open wound, puncture wounds
  • Poisoning/drug overdose
  • If you are experiencing chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms such as weakness on one side or slurred speech, thoughts of suicide or homicide, please call 911 or go to the nearest emergency care location.

    What payment methods do you accept?

    We accept all credit, debit, FSA and HSA cards

    How do I access myPrivia Virtual Clinic with a mobile device?

    If you are using a mobile phone or tablet to access myPrivia Virtual Clinic, you need to download the myPrivia mobile app from the App Store or Google Play.

    For the best video and audio experience, we recommend that you use a strong internet connection.

    How do I access myPrivia Virtual Clinic with a computer?

    You need a desktop or laptop computer with a working web camera, microphone, speakers, and high-speed internet connection to access myPrivia Virtual Clinic with a computer. Get Care Now

    Google Chrome is our recommended browser for connecting to myPrivia Virtual Clinic.

    What if I experience technical issues?

    If you cannot hear or see the provider or if the provider cannot hear or see you, please make sure your audio is not muted and that your camera is turned on.

    If you get disconnected from the video visit or accidentally closed out the tab, please refer back to the email to rejoin the visit.

    For more information on troubleshooting your virtual visit, please call (888) 774-8428 during normal business hours (8:00 am to 6:00 pm EST).

    Find information to prep for your visit:

    Download the myPrivia App

    Your virtual visit can launch through the myPrivia app or Google Chrome. opens in a new window opens in a new window

    Download on the App StoreGet it on Google Play