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Frequently Asked Questions

  • If you are a new patient and have not been seen yet, call your provider to make your first appointment. During your first appointment, your provider will send you an invitation to the patient portal.

  • If you are already an established patient with your provider, but have not logged into your patient portal for the first time, you will need an invitation. Contact Us to request an invite.

  • You must receive an invite to log into the portal for the first time. Verify you received an invitation sent to your email on file with your provider. If you did not receive an invitation to the patient portal, contact your provider to make a request.
  • If you received an invite to log into your patient portal, but are seeing the error "That email is associated with multiple records", then navigate to the login page and log in using your email address and password. Do not create an account.
  • If you received an invite to log into your patient portal, but are seeing the error, “No record found. This practice only allows current patients to register online.” Call us to verify your provider has the correct email address on file.
  • If you received an invite to log into your patient portal, but are seeing the error, "We're sorry, you are not configured to use the Patient Portal at this practice. Please contact your practice administrator." Go back to the previous page and confirm you are selecting the correct state. After you verified you are choosing the correct state, but are still experiencing the issue, call us to verify your provider has the correct email address on file.

  • If you are seeing the following error: “Login information is incorrect” confirm you are entering the email address that your provider has on file and your correct password.
  • Try resetting your password using the Forgot Password link found on the login page.

  • If you are seeing the following error: “You already have an account using this email address. Please log in to continue.” You will need to navigate to the login page. Use your email address that your provider has on file and your current password.
  • Try resetting your password using the Forgot Password link found on the login page.

Please contact your Care Center.

Please contact your Care Center.

Please contact your Care Center.

Please contact your Care Center.

If you are still experiencing an issue after using our FAQ, please contact us.

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