How To: Use Your Local Phone Numbers for Patient Messaging

Overview of 10DLC (10-Digit Long Code)

10DLC (10-Digit Long Code) is a messaging solution designed for Application-to-Person (A2P) communications. It allows businesses to send SMS and MMS messages using local, recognizable phone numbers while ensuring compliance with carrier regulations.

To send A2P messages using Bandwidth (Yosi health’s messaging partner), you must register your Brand and Campaigns through Bandwidth’s interface, which integrates with The Campaign Registry (TCR).

Starting December 1, 2024, US carriers blocked all unregistered messaging for 10DLC. Businesses and software providers must register with The Campaign Registry (TCR) to avoid message interruptions and avoid using toll-free number correspondence.

What Information does Yosi need from you?

• Organization DBA name:
• Legal Company Name:
• Tax Number / EIN:
• Contact Details:
  • Phone Number(s):
  • Email Address:
  • Physical Business Address:
• Website:

And then we’ll take care of the rest! Yosi will use Bandwidth’s vetting checklist to register on your behalf and ensure compliance and enablement.

What is required on your website?

Required Content for Terms & Conditions Page:

To comply with 10DLC and carrier guidelines, the following language must be included on your Terms & Conditions page:

“ SMS Consent & Disclosure Policy

By providing your mobile number, you agree to receive text messages from Medina Lake Clinic PA regarding your healthcare. These messages may include:

• Appointment reminders and confirmations
• Billing notifications and payment reminders
• Important health-related updates
• Post-visit survey reminders
• 2FA

Message Frequency: You may receive multiple messages depending on your appointments and account activity.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier’s plan.

Privacy Policy: For details on how we protect your information, please review our Privacy Policy here:.

Help & Support: If you need assistance, reply with “HELP” for more information.

Opt-Out: You can stop receiving text messages at any time by replying with “STOP” to unsubscribe from all future messages.

For any questions, please contact us by phone at (830) 751-3330 or visit our website https://www.myprivia.com/medinalakeclinic .”

What is required in your Privacy Policy?

To meet CTIA (Cellular Telecommunications Industry Association) and carrier compliance standards, the following information must be clearly outlined in your Privacy Policy:

Patient text message Opt-Ins:

"The patient opt-ins will not be shared with any third-party systems for marketing purposes. This ensures transparency and aligns with regulatory standards for data protection."

What is the cost of this service?

The fee is currently $150 per phone number, annually. This fee is subject to change.