myPrivia

New North Texas Patient Portal

You will receive an email from your practice(s) when it is time to register for the new Patient Portal. We’re launching this to streamline your experience with your Privia Medical Group - North Texas providers. The new Patient Portal will be rolled out over the next few weeks; please scroll down to see when your practice will launch the new portal.

On the new Patient Portal, you can:

  •   Book appointments with your Privia providers
  •   Review and pay bills for care given after the launch date
  •   Message providers for non-emergency matters
  •   Access information related to appointments after the launch date.

New Patient Portal Launch Dates

If you visit multiple practices within Privia Medical Group - North Texas, you may receive an email from each one asking you to register for the new Patient Portal. You only need to register for the new Patient Portal once.

Launch Date: June 1

  • Blair Family Medicine, P.A.
  • Forest Lane Pediatrics LLP

Launch Date: June 15

  • Legacy OBGYN PA
  • Emil W Tajzoy MD PLLC
  • Pediatric Associates of North Plano
  • Advanced Womens HC of Waxahachie
  • Ob Gyn Dallas PA
  • Preston Hollow Women's Healthcare
  • Midlothian Family Medicine Clinic
  • Ted E Fogwell MD PA
  • Julie Tomberlin MD PA

Launch Date: June 29

  • Dallas Diabetes And Endocrine Center
  • WholeLife Authentic Care Provider
  • Dennis Eisenberg MD PA
  • Grapevine Pediatric Clinic
  • Premier Urogynecology of North Texas
  • Healthy Texan Pediatrics and Family
  • Pediatricians of North Texas PA
  • Marcia J Oliveira MD PA
  • Pediatric Associates of Frisco
  • Pearl Women's Health & Surgery

Launch Date: July 13

  • SGH Pediatrics PLLC
  • Cross Roads Women's Health PA
  • Brighter Horizon Pediatrics PLLC
  • Bright Stars Pediatrics PA
  • Dr Joseph Saucedo
  • Lake Pointe Womens Centre PA
  • Myint and Horton PA
  • Gold Pediatrics PA
  • Kessler Women's Healthcare, P.A.

Launch Date: July 27

  • Honoriode LLC
  • Personalized Women's Health
  • Endocrine Associates Of Dallas PA
  • Colorectal Associates of Texas, P.A.

Register for the new Patient Portal

After your practice’s launch date, you will need to register for the new Patient Portal using the same email as your current portal.  

I am a patient with an existing patient portal:

  1. On or after the practice's portal launch date, go to the Patient Portal registration link found in your email or navigate to https://33652-1.portal.athenahealth.com.
  2. Click “Create an Account.” (You must follow these steps to link your existing patient record to the new portal.)
  3. Complete the registration steps:
    • Select “Patient” and click “Continue.”
    • Enter your date of birth, and the exact email address and phone number associated with your current patient portal.
  4. Check your email for the subject line “Next steps: Patient Portal registration with Privia Health” and click the “Create My Account” button.
  5. Verify your identity by entering the code sent to your phone number via text or call.
  6. You will then see an alert: “You already have an account using this email address. Please log in to continue.” This is expected.
  7. Enter the password associated with your existing patient portal account.
  8. You may be asked to authenticate your identity one final time via a texted code.
  9. After final authentication, you should be successfully logged into your new patient portal.

I am a patient without an existing patient portal:

  1. Please contact your practice’s office and they can help get you registered for a patient portal account.

I am a caregiver/family member and need access to a child/family member’s patient portal.

  1. Note: If you are also a patient, register for your own portal first before following the steps below.
  2. On or after the practice's portal launch date, go to https://33652-1.portal.athenahealth.com, click "Create an Account," and select "Caregiver or Family Member."
  3. Enter your demographic information (name, DOB, email, and phone) and check your email for a registration message from Privia Health to "Create My Account."
  4. Provide the patient’s details, including DOB, legal name, and phone number, then enter the verification code sent to the patient's phone.
  5. When prompted that an account already exists for your email, log in using your existing portal credentials.
  6. Once logged in, use the dropdown menu in the top right corner to switch to your child or family member’s name under "Switch To View."
  7. Repeat this process for each additional child or family member requiring portal access.

What Happens to Your Existing Portal & Health Data

Care summaries and bills for care provided before the new portal launch date will not be available in the new Patient Portal.  

Access to your old portal here where you can:

  • View care summaries and message history prior to the new portal launch date.
  • Submit payment for services received prior to the new portal launch date.
     

Frequently Asked Questions

  • If you have not done so already, you can register for the new patient portal using the same email as your existing portal here.

  • The new patient portal may not be live for the care center that you see. Please check the dates on this page and try registering for the new patient portal after the documented date has passed.
  • Ensure you are using the same email address that you used to login to your old patient portal.
  • If you are seeing the following error: “You already have an account using this email address. Please log in to continue,” try logging in using your existing portal email and password or resetting your password using the Forgot Password workflow.
  • If you are seeing "No record found. This practice only allows current patients to register online,” please contact your practice’s office and they can help you register for the new patient portal.

  • This is because one or more practices that you or your family members get care from have recently launched the new patient portal.
  • If you have already registered for the patient portal, you do not need to register again and can disregard the emails.

  • After you register for your new Patient portal account, you can login here.

  • If you are seeing the following error: “Login information is incorrect” confirm you are entering the email address that you used to register for the portal and your correct password.
  • Try resetting your password using the Forgot Password workflow.

  • Complete the create an account process as outlined in the workflows above. You must have the patient's demographic details to successfully gain access to their patient portal.

  • Complete the create an account process as outlined in the workflows above for each child/family member.

  • You can access information in your old portal here.
  • Note: Please use the new Patient Portal to communicate with your care team or book an appointment, as this functionality will not be available in the old patient portal.

  • Make a payment on the QuickPay portal using the statement code found on your bill.
  • Or, log into your old portal account here or call 888-774-8428 (Option 2). 

  • Once your practice launches the new portal and after you have registered your account, you will have access in the myPrivia mobile app to book/manage appointments, message your care team, and more. You will not be able to access your previous portal via the myPrivia mobile app.

  • First, register for the new patient portal portal. Then schedule, reschedule, or cancel your appointment in the portal. You can also contact the practice directly.

  • Please fill out the form found here, and we will get back to you.