Refund Frequently Asked Questions
Our doctors are based in your community, centered on your needs, and part of a national network that’s transforming healthcare.
You have enough on your plate. We make it easy to message your doctor, connect to on-demand virtual care, receive appointment reminders, refill prescriptions, and more.
You’re more than a set of symptoms. From pediatrics to adult needs, preventive programs to complex care – we’re here to support you on every step in your journey.
You can enjoy personalized care without pricey membership fees. Our doctors take time to listen to your concerns, from wellness programs to chronic care management.
You have enough on your plate. We make it easy to message your doctor, connect to on-demand virtual care, receive appointment reminders, refill prescriptions, and more.
You’re more than a set of symptoms. From pediatrics to adult needs, preventive programs to complex care – we’re here to support you on every step in your journey.
You can enjoy personalized care without pricey membership fees. Our doctors take time to listen to your concerns, from wellness programs to chronic care management.
Proudly part of Privia Health
If you receive an email from priviahealth@payeechoicemail.usbank.com, it means that Privia Health or one of its affiliates is trying to send you a payment. We have partnered with US Bank to provide our patients a choice in how they receive payments from us.
Typically, we send a refund when you have a credit balance on your account with a Privia provider. Please refer to the email you received for further information. You can also contact Privia Health Customer Experience at 888-774-8428. Select option 3 for billing questions, so that we can direct you to an agent who can assist you. We’re available Monday through Friday, from 8am to 6pm ET.
Privia Health is a nationwide organization focused on transforming the healthcare delivery experience for physicians and patients. We partner with providers in several areas, including Florida, Georgia, Maryland, Virginia, Tennessee, Texas and Washington, DC.
Enrollment links are set to expire seven days after we send the initial email notifying you of your credit balance. The reason for this is that we want to make sure you get your refund as quickly as possible. If you do not click the link within seven days, our system will automatically issue a check to the address we have on file and once issued, electronic payment will no longer be possible.
The link provided in your credit balance email is only intended to point you to an enrollment page. If you have already created your account and password, please navigate to the following page to log into your account: https://payeechoice.usbank.com/PRIVIAHEALTH/
Go to https://payeechoice.usbank.com/PRIVIAHEALTH/ and click Forgot your password.
There are three easy ways to find your patient ID:
We issue refunds in the name of the financially responsible person for each patient’s account/ID. For that reason, if the refund due is related to your minor child or other dependent, you may need to enter your child or other dependent’s patient ID instead of your own to complete the enrollment. And of course, our Customer Experience team is available to help at 888-774-8428.
Regardless of your preferred method, please enter your information carefully!
Paper checks take more time to reach you and present much more risk. The system was designed to override paper check selections where possible. If you require a paper check for future refunds, please make sure that the email address we have on file for you is not enrolled in Zelle.
We understand that mistakes sometimes happen. If banking information is entered incorrectly or a processing error occurs during the transfer, we will receive notification of a failed payment within 5 to 7 days. If you have set up an account and password with payee choice, you can use that information to log in to your account and update your banking information. If not, we will have to cancel and resend your payment. This can cause significant delays.
Please pay special attention whenever entering bank account information. Also, make sure that you select the proper account type: checking or savings.
If your address is entered incorrectly, your check will be sent to the incorrect address. We have to wait 2 to 4 weeks to ensure that your check does not get forwarded to you. After that time, we can void and reissue the check.
Sometimes, mistakes happen. Checks can get lost in the mail. Banking information can be entered incorrectly. If you don’t receive a payment in the expected time frame, contact Privia Health Customer Experience at 888-774-8428. Unfortunately, in such cases, we typically must reissue the payment, which causes further delays. For that reason, we do like to ensure that we can’t resolve the issue with the original payment before issuing a new one.
If we don’t receive your payment choice within 7 days, we will automatically send you a check to the address we have on file.
Please do not forward your credit balance refund email. That email contains a link that is unique to you and should not be shared.
If the above resources were unable to answer your question, please contact Privia Health Customer Experience at 888-774-8428 between 8am to 6pm ET.
Make appointments, message your provider, request prescription refills, or get care on the go.
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