Frequently Asked Questions

For your convenience, we participate with the following plans:

Aetna

Aetna Aexcel Performance Network

Aetna Innovation Health

Alliance Amerigroup

Anthem

Blue Cross Blue Shield

CareFirst BCBS

Cigna Care Network

Cigna Connect (EPO)

Cigna Tier 1 Provider Network

Humana

Coventry

MultiPlan

NCPPO

NPN (National Provider Network)

PHCS

Sentara/Optima (commercial)

Southern Health Network

Tricare

Unicare

United Healthcare/MDIPA

United Healthcare Premium Provider Network

Medicare

Medicare Advantage Plans

AARP MedicareComplete Plan 1 & 2

Aetna Medicare Prime Plan

Aetna Medicare Choice Plan

Anthem MediBlue Plus

Anthem MediBlue Dual Advantage

Blue Cross Blue Shield

Cigna

Humana

Innovation Health Medicare Connection Plan

Innovation Health Medicare Voyager Plan (PPO)

United Healthcare Dual Complete

United Healthcare DualComplete RP

United Healthcare 2023 Hero award for Medicare Advantage Plans

VA Premier Advantage Elite

Medicaid  Plans

Primary care services only

For delivering quality and efficient medical services, our practice has been designated as preferred providers for the following networks: Carefirst PCMH, Innovation Health, Cigna Care Tier 1, United HealthCare Premium and Aetna Aexcel.

For patients with HMO plans, please bring referrals from your primary care physicians.

NOTICE TO HMO AND TRICARE PRIME PATIENTS:
American Executive Health System is credentialed as a primary care facility with most insurance companies. If you are an HMO or Tricare Prime patient, your insurance company will require a referral and you will be billed for a primary care visit and NOT as an urgent care visit.  Your copay is sometime lower if billed for a primary care visit than an urgent care visit.  You are responsible for payment of any copay and/or balances at time of visit.  

If you are uninsured, we offer affordable selfpay rate. Any additional in-house test will be additional cost. Please contact the office regarding self-pay rate to see our cardiologists.

A$50 fee is charged for any returned and unpaid check.

In order to provide quality health care to our patients, our office policy is enforcing a 48-hour cancellation period.

Charges incurred will be $50 for no-shows with our primary care providers, and can be up to $300 for Cardiology Services.We ask that you notify our clinic at least 48 hours in advance of any appointment cancellation or rescheduling to avoid incurring unnecessary charges to your account.

A $50 fee is charged for any returned and unpaid check.

Appointments are highly recommended. Same day and next day appointments are offered every clinic day on space available basis. Please call to check for availability of these appointment slots.

Change of personal information- If you have recently moved or changed your contact information such as address, phone number, or insurance, please inform the receptionist.

We are pleased to offer electronic prescription refills. We ask that your prescription refill requests be called to your pharmacy to ensure that correct medication and dosage will be reordered for you. Your pharmacy will handle the rest by faxing or electronically sending us a refill request. Please allow up to 72 hours for completion of prescription refills. To expedite future refills, please notify our staff of your pharmacy name and address so that this information can be entered into your electronic medical record.

When leaving a message after-clinic hours, we ask that you do not leave any non-urgent messages. Please call back during the regular office hours for these non-urgent matters. In case of an emergency, please dial 911 or go to the nearest ER for emergency care. Otherwise follow the prompt instructions and one of our staff will call you back shortly.

If you have not heard from our clinic regarding your lab or imaging results within 5 business days, please call our office and we will be glad to assist you.

College, Work (not DOT) and Sport Physical - These services are available for our primary care clinic patients only.
In order for completion of forms and any necessary lab tests or immunizations. Please bring with you the appropriate school/work/sport physical form to be filled. Please bring with you your previous immunization record.

Record copying & imaging CD protocol and fee: Please allow up to 2 weeks for our office to make a copy of your medical record.

Call our office to inquire about copying fee.

Some forms are quite lengthy and require additional physician time for completion. There is a $20 to $40 fee for form requests. Please allow sufficient time for our physicians to complete your forms.

On your follow-up visit with the physician, please bring with you your hospital medical record including discharge instructions and medication bottles or prescriptions. This will allow for verification of your diagnosis, lab results, imaging results, and prescribed medications resulting from your hospital visit.

See Your Rights & Protections Against Surprise Medical Bills

Please note:

A $50 fee will be charged for any returned and unpaid check for any clinic visit.