Support

You will receive a text message on your cell phone with a doximity link at your scheduled appointment time. Click on the link to connect. (No special apps or software needed). Be sure you are connected to Wifi or have a good cellular connection.

1. You can book appointment over Video or In-person. Click on “Make an Appointment” button to check provider’s availability. 
2. After booking appointment, you will receive text message confirming appointment. You will also receive a request to fill out our New Patient Intake form and HIPPA/office policy form. Our office staff will reach out if we require any additional information. 
3. If you are a new patient and signed up for a Video/Virtual visit, please email a copy of your ID (driver’s license) and insurance card (front and back) to ID@bellaireprimarycare.com to verify your identity and insurance information prior to your appointment. 
4. If you are scheduled for a Video/Virtual visit, you will receive a text message with a doximity link at your scheduled time. Click on the link and you will be immediately connected to your provider. No need to download any special software or app. 
5. If you are scheduled for an In-person visit, please arrive to your appointment 15 minutes prior to make sure no delays in your care. 

Virtual Appointment Process

1. Schedule a virtual appointment with your provider

2. Your provider orders necessary labs or tests. Lab orders get sent over electronically to whatever lab location you choose.
   We partner with two major laboratory networks:

   LabCorp
   Quest Diagnostics

3. Book an Appointment with whatever lab location you prefer and go there in person to complete the tests.

Lab Results

Results are automatically sent to us once ready
Your provider will share the results with you via our online charm health portal

Bellaire Primary Care is dedicated to safeguarding user privacy and ensuring the proper handling of personal information and services available through our website at bellaireprimarycare.com and patient portal on charmhealth. This policy outlines how we collect and utilize your personal information when it is necessary for providing requested services or when you voluntarily provide it. It is important to note that this policy does not cover the collection or use of your Protected Health Information as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), which is addressed in our Notice of HIPAA Privacy Practices. The HIPAA Notice, rather than this Privacy Policy, details our practices regarding your Protected Health Information.

Acceptance of Terms
By using our Website, you agree to the terms outlined in this Privacy Policy and consent to the collection, use, and disclosure of visitor information as described herein. If you disagree with any part of this policy, you should refrain from using our Website and patient portal.

Information Collection
Personal information refers to any data that can identify an individual, including names, email addresses, physical addresses, contact details, birth dates, gender, occupation, interests, IP addresses, and browsing data. You can browse our website anonymously; we do not collect personal information unless you register on our patient portal or provide it for other purposes. We log IP addresses to analyze website usage but do not store any information from your mobile device without your consent.

Notification Options
You will always have the option to opt out of receiving direct marketing communications. We assume consent for data collection unless you explicitly indicate otherwise. Email and text addresses provided during registration may be used for appointment confirmations and reminders.

Cookies
Our website may utilize cookies to gather information about user preferences and enhance service delivery. Cookies are small data files written to your hard drive that help us customize user experiences. You can manage cookie preferences through your browser settings.

Information Sharing
Your personal information will not be shared outside of Bellaire Primary Care without your consent unless required by law or necessary for service provision. We may share data with trusted partners solely for service-related purposes.

Aggregate Data Disclosure
We may compile non-personal information from users to create aggregate data that reflects general trends without identifying individuals. This data may be shared with third parties for analytical purposes.

Control Over Your Information
Registered users can review their personal information through the website and patient portal and request account deletion by contacting us via email.

Data Security Measures
We implement reasonable security measures to protect your data, including password protection and SSL encryption for sensitive transmissions. However, no method of transmission over the Internet is completely secure.

Third-Party Links
Our website may contain links to external sites. We do not share personal information with these sites and are not responsible for their privacy practices.

International Users
Visitors from outside the United States acknowledge that U.S. laws govern this site and consent to the transfer of personal information to the U.S.

Policy Updates
We may revise this Privacy Policy periodically. Changes will be posted here with an updated effective date. Continued use of the site after changes indicates acceptance of those modifications.

Contact Information
For questions regarding our privacy practices, please email our privacy official, Quynh Le at contact@bellaireprimarycare.com or call (281) 973-0024. Our mailing address is 11548 Bellaire Bvld. Houston, TX 77072.

This notice explains how we use and share your protected health information (PHI) for purposes such as treatment, billing, and health care operations, as well as other reasons allowed or required by law. It also describes your rights when it comes to accessing and controlling your information.

“Protected health information” refers to data that can identify you and relates to your health, care services, or payment for those services — including basic details like your name and contact info.

We are legally required to follow the terms of this notice. If we update it, the changes will apply to all the health information we have at that time. You can get a copy of any updated notice through our website, by calling our office, requesting one by mail, or asking at your next appointment.

If you have any questions about this notice, email our privacy official, Quynh Le at contact@bellaireprimarycare.com

How We Use and Share Your Health Information

We may use and share your PHI with doctors, staff, and outside providers involved in your care, to manage treatment, process payments, and run our operations.

Treatment
We use and share your health information to treat you and coordinate care with others. For example, we may share your PHI with specialists, labs, or home health agencies to support your treatment.

Payment
We may use and share your PHI to bill and get payment for your care. This can include sharing info with your insurance provider to check coverage, get approval for services, or determine medical necessity.

Health Care Operations
Your PHI may be used for internal activities like quality improvement, staff training, licensing, and administrative tasks. We may also share it with business partners who help us with services such as billing or transcription — under contracts that require them to protect your privacy.

We may also contact you with information about treatment options or health-related services that may interest you. You can ask not to receive this information.

Other Uses and Disclosures Allowed Without Your Consent

We may share your PHI in the situations below, without your written permission or ability to object:

• As Required by Law: We’ll share your PHI when legally required.
• Public Health and Safety: For activities like disease control, reporting adverse events to the FDA, or helping prevent or reduce a serious threat to health or safety.
• Health Oversight: For audits or investigations by health agencies.
• Abuse or Neglect: To report abuse, neglect, or domestic violence as allowed by law.
• Legal Proceedings: In response to court orders, subpoenas, or administrative requests.
• Law Enforcement: For investigations, locating suspects, or reporting certain incidents.
• Coroners and Funeral Directors: To assist with identifying a deceased person or arranging services.
• Organ and Tissue Donation: For donation or transplant coordination.
• Research: With proper oversight to protect your privacy.
• Military and National Security: For armed forces or authorized national security purposes.
• Workers’ Compensation: As needed for benefits under these programs.
• Correctional Facilities: If you’re an inmate and we’re providing your care.

Uses That Require Your Written Permission

For any other use or sharing of your PHI not described above, we will get your written authorization first. You can revoke that authorization at any time, in writing. We won’t be able to reverse actions we’ve already taken based on it.

Situations Where You Can Agree or Object

In some cases, we may share your PHI unless you object:

• Facility Directory: If you’re staying in a care facility, we may include your name, location, general condition, and religious affiliation in the directory. This info may be shared with visitors or clergy — unless you tell us not to.
• People Involved in Your Care: We may share information with family, friends, or others involved in your care or paying for it. If you’re unable to consent, we may decide based on our professional judgment if it’s in your best interest.

Your Rights Regarding Your Health Information

You have several important rights when it comes to your PHI:

• Right to Access: You can request to review or get a copy of your medical records. Some exceptions apply (like psychotherapy notes or certain legal records). Reasonable fees may apply.
• Right to Request Restrictions: You can ask us not to share certain information for treatment, payment, or operations. While we aren’t required to agree, if we do, we’ll follow your request except in emergencies.
• Right to Confidential Communication: You can request that we contact you in a specific way or at a specific location (e.g., a different address or phone number). We will honor reasonable requests.
• Right to Request Amendments: You can ask us to correct or add to your health records. If we deny the request, you can file a statement of disagreement, and we may respond with a written rebuttal.
• Right to Accounting of Disclosures: You can request a list of certain disclosures of your PHI made after April 14, 2003, not related to treatment, payment, or operations. Some exceptions apply.
• Right to a Paper Copy: You can request a printed copy of this notice at any time, even if you’ve agreed to receive it electronically.

Complaints

We are committed to protecting your privacy. If you believe your rights have been violated or you have a privacy concern, you can file a complaint with our Privacy Officer. You may also file a complaint with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.