Patient Portal Communication Guidelines
Our patient portal is designed to make communication with your care team convenient, secure, and efficient.
To help us respond to you as effectively as possible, we encourage the following best practices:
When to Use the Portal
The portal works best for brief, focused questions such as medication clarifications, simple updates, or follow-up questions from a recent visit.
The patient portal remains appropriate for:
- Prescription refill requests (after first contacting your pharmacy)
- Questions related to a recent appointment or treatment plan
- Provider-requested updates such as blood pressure readings, blood sugar logs, or symptom updates
- Scheduling questions or administrative requests
The patient portal is not intended for:
- New symptoms or medical concerns
- Requests for new medications or medication changes that require medical evaluation
- Complex medical questions requiring detailed discussion
- Urgent or time-sensitive medical concerns
Keep Messages Concise
Please try to include one primary topic per message. Clear, focused messages allow our team to review and respond more quickly and accurately.
When to Schedule an Appointment
If you have a new concern, multiple questions, or an issue that may require discussion or medical decision-making, scheduling an appointment is often the best option. This ensures you receive the time and attention your care deserves.
Response Times
Messages are reviewed during regular business hours. Please allow time for a response from your care team.
Urgent Concerns
The portal is not intended for urgent or emergency concerns. If you need immediate assistance, please seek attention at the ER or the PMA Health Immediate Care.
Our goal is to provide timely, high-quality care while making communication as seamless as possible. Following these guidelines helps us better serve all of our patients.
If you need assistance or would like to schedule an appointment, please contact our office.